The carrier has not yet accepted the request
Simply write to us on our instant messenger, we will immediately make the change to your transport request.
The price will be updated according to, i.e. you will pay the price indicated by the platform with the new criteria.
There are no additional costs.
The carrier has already accepted the request but has not yet travelled
We carry out the modification of the price and ask the carrier if he accepts to take in charge your offer with the new criteria:
- If he accepts, the transport is carried out normally.
- If he refuses, we publish again your offer in order to quickly find another carrier who agrees to take charge of your request with the new criteria.
The carrier has already accepted the request and has already travelled
The carrier can claim compensation if the transport is cancelled or modified at the last moment, we manage these situations on a case by case basis.
If the carrier has the capacity to take the goods in addition, we make sure that it accepts the platform fee.
But be careful, it is possible that a carrier asks for a more important over-invoicing, this is why it is necessary to pay attention at most not to modify the offer once the carrier mobilized its truck.