The carrier is late / has cancelled the shipment

Everoad: your sole point of contact

Everoad is your sole point of contact when you carry out a transport.

Therefore, in case of consequent delay, waiting or late cancellation by the carrier, you can contact Everoad.

This management is done on a case-by-case basis.

To do this, it is necessary to:

• Make enquiries on the delivery note!
• Contact us (within 3 working days) on contact@everoad.com
• Provide all the details that could be useful for your file (delivery note with reserves, photos, invoices etc etc.)

If you have a question, do not forget that our teams are there to guide you via contact@everoad.com or by the chat on our website!

You can find all the details in Everoad's Terms of Use (TU).