The shipper has delayed/cancelled his offer

Everoad: your sole point of contact

Everoad is your sole point of contact when you carry out a transport.

Therefore, in case of consequent delay, waiting or late cancellation of the offer by the sender, you can claim compensation from Everoad.

This management is done on a case-by-case basis.

To do this, it is necessary to:

• Make enquiries on the delivery note!
• Contact us (within 3 working days) on contact@everoad.com
• Provide all the details that could be useful for your file (waiting hours, photos of the loading point or delivery if the dispute is related to that etc.)

If you have a question, do not forget that our teams are there to guide you via contact@everoad.com or by the chat on our website !

You can find all the details in Everoad's Terms of Use (TU).